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Shipping, Returns, and Tax Policies

Payment and Shipping Policy

SHIPPING & RETURNS

SHIPPING

COST OF SHIPPING CALCULATED DURING THE CHECKOUT AND BASED ON THE SUM OF THE CHARACTERISTICS OF THE ORDER.

ORDER PROCESSING

ORDERS ARE TYPICALLY PROCESSED AND SHIPPED WITHIN 2-3 BUSINESS DAYS (EXCLUDING WEEKENDS AND HOLIDAYS). ORDERS RECEIVED AFTER REGULAR BUSINESS HOURS ON FRIDAY, SATURDAY, OR SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.

PAYMENT

CARMEL PRO COSMETICS IS AN OFFICIAL DISTRIBUTOR OF THE DR.RON KADIR LABORATORIES. AS SUCH, CHARGES FOR YOUR ORDER WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS CARMEL PRO COSMETICS. IF WE CANNOT FULFILL YOUR ORDER FOR ANY REASON, YOU WILL BE NOTIFIED, AND YOUR CREDIT CARD WILL BE REFUNDED.

CALIFORNIA RESIDENTS: A CALIFORNIA SELLERS PERMIT FROM THE CALIFORNIA STATE BOARD OF EQUALIZATION SHOULD BE PROVIDED FOR ALL ORDERS SHIPPED WITHIN (OR PURCHASED IN) THE STATE OF CALIFORNIA. THIS TAX NUMBER WILL EXEMPT RETAIL PRODUCTS FROM BEING TAXED. PRODUCTS SOLD FOR PROFESSIONAL USE ARE ALWAYS TAXABLE IN CALIFORNIA; IF A SELLERS PERMIT IS NOT PROVIDED, THE ENTIRE ORDER WILL BE TAXABLE.

RETURNS

EASY RETURN/EXCHANGE PROCESS:

FIRST OF ALL, WE RECOMMEND KEEPING A RECORD OF THE PURCHASE – YOUR RECEIPT, PACKING LIST, ORDER

  • EMAIL CUSTOMER SERVICE [email protected] PLEASE LET US KNOW WHAT YOUR SITUATION IS, WE WILL REVIEW IT. WE WILL NOTE THE DATE OF YOUR WARRANTY ISSUE, AND IF THIS RETURN/WARRANTY COVERS YOUR ITEM, WE WILL CHECK IF REPLACEMENT (IF APPLICABLE) ITEMS ARE AVAILABLE.
  • THE ORIGINAL RECEIPT WITH THE PACKING LIST OR ORDER NUMBER, CONTACT NAME, SHIPPING ADDRESS, EMAIL, AND PHONE NUMBER, MUST BE PACKED IN A SHIPPING BOX.
  • CLAIMS WITHOUT THE REQUIRED INFORMATION WILL NOT BE PROCESSED.

ONCE WE RECEIVE YOUR DAMAGED PRODUCT IN THE CARMEL PRO LOCATION AND THE WARRANTY CASE IS APPROVED, PLEASE ALLOW 7–10 BUSINESS DAYS (EXCLUDING WEEKENDS AND HOLIDAYS) FOR YOUR RETURN TO BE PROCESSED. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM. IF YOU ARE SHIPPING AN ITEM OVER $75, CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE.

RETURNS MUST BE SENT TO OUR CORPORATE OFFICE:

10650 CANYON GROVE #18, SAN DIEGO, CA 92130

ALL RETURNS MUST BE SUBMITTED WITHIN 21 DAYS OF THE ORIGINAL DATE OF PURCHASE. YOUR ITEM MUST BE UNOPENED, UNUSED, IN ORIGINAL CONDITION, AND IN ITS ORIGINAL PACKAGING TO BE ELIGIBLE FOR A RETURN. RETURNS WILL INCUR A 20% RESTOCKING FEE, AND THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. SHIPPING COSTS ARE NON-REFUNDABLE. REQUESTS FOR ORDER CORRECTIONS MUST BE MADE WITHIN SEVEN DAYS OF THE RECEIPT OF THE ORDER.

PRODUCTS EXCLUDED FROM THIS RETURN PROGRAM: PROMOTIONAL GIVEAWAY, DEMO, OR SAMPLE PRODUCT, PRODUCTS THAT WERE PURCHASED THROUGH THIRD-PARTY SITES, AUCTIONS, OR STORES SUCH AS EBAY OR AMAZON.

REFUNDS

ONCE YOUR RETURN HAS BEEN RECEIVED AND INSPECTED, WE WILL EMAIL YOU TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. ONCE APPROVED, YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD (OR ORIGINAL METHOD OF PAYMENT). DEPENDING ON YOUR BANK, IT MAY TAKE SEVERAL DAYS TO REFLECT YOUR REFUND IN YOUR ACCOUNT.

CLEARANCE ITEMS

ONLY REGULAR-PRICED ITEMS MAY BE RETURNED. ALL CLEARANCE ITEMS ARE FINAL SALES AND CANNOT BE RETURNED.

EXCHANGES

WE WILL ONLY REPLACE ITEMS IF THEY ARE DAMAGED OR DEFECTIVE. A REPLACEMENT PRODUCT WILL BE ISSUED TO YOU AT NO COST. IF YOU NEED TO EXCHANGE DAMAGED OR DEFECTIVE MERCHANDISE FOR THE SAME ITEM, PLEASE CONTACT OUR OFFICE BY EMAILING [email protected] OR CALLING 8583330085.

PLEASE NOTE THAT DEPENDING ON WHERE YOU LIVE, THE TIME IT WILL TAKE FOR YOUR PURCHASES OR EXCHANGED PRODUCTS TO REACH YOU MAY VARY.

LATE OR MISSING REFUNDS

IF YOU HAVE NOT RECEIVED YOUR REFUND, PLEASE FIRST DOUBLE-CHECK YOUR BANK ACCOUNT. NEXT, CONTACT YOUR CREDIT CARD COMPANY, AS IT CAN TAKE SEVERAL DAYS BEFORE YOUR REFUND IS OFFICIALLY POSTED.

IF YOU’VE DONE ALL OF THIS AND HAVE STILL NOT RECEIVED YOUR REFUND, PLEASE CONTACT US BY EMAILING [email protected] OR CALLING 8583330085.

 

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